St Luke's Green Visitor Policy

We are delighted to inform you that there is now government support for visitor access to loved ones at St Luke’s Green, and children may now return to our village. In-line with the Queensland Government’s announcement on Wednesday, 17 June 2020 and detailed in Aged Care Direction No. 6, restrictions have now been eased to ensure the risk of COVID-19 is being balanced against the personal welfare and mental health of residents.

All visitors and team members who have travelled to Melbourne in the previous 14 days (from 11 June 2020) will be denied entry to St Luke's Green.

Outlined below is a summary of what has changed:

  • Residents can have up to two visitors at any one time. There is no limit on the number of visits allowed in a day or the length of each visit.
  • Visit are to be in the resident’s room or outdoors. All communal areas including dining and lounge areas are to be avoided, unless prior arrangements with the Director of Care and Services has been made.
  • A support person can provide care and support to the person they are visiting, including physical care and support.
  • Children under the age of 16 years are now able to visit residential aged care facilities.
  • Service providers may visit the facility, including but not limited to: hairdressers, beauty therapists, legal advisors, mental health providers, and allied health providers.
  • Residents may now leave their residential aged care facility for a range of reasons, including but not limited to: exercise; attending small family gatherings of up to 20 people (as long as physical distancing can be maintained); receiving or accessing health care; receive end of life or palliative care; visit a service provider, including hairdressers and beauty therapists; legal or financial advisors; attending a funeral; and visiting another residential aged care facility.
  • Residents who are part of a family group (e.g. couples or siblings) or close friends can leave the facility together.
  • Groups of residents cannot go on external excursions (e.g. a group of residents cannot be taken on a day trip to the beach).

Importantly, visitors, aged care staff, health workers, volunteers and anyone else entering a residential aged care facility will still not be allowed to enter the facility if they have not had the 2020 flu vaccine. There may be some exemptions, as outlined in the Australian Government’s Flu Vaccination Requirements for Aged Care Facilities (PDF).

These changes mean our online booking system will no longer be required to visit St Luke’s Green, however, we must enforce that all visitors to the aged care home to complete the entry screening process at our reception before entering. Our protocols for entry screening have changed and are detailed below.

St Luke’s Green Visitor and Outing Protocols

1. Visitors should not be anyone who:

  • is unwell
  • has returned from overseas in the last 14 days
  • has visited Melbourne in the last 14 days
  • has had contact with a person with COVID-19 in the last 14 days
  • has travelled to a COVID-19 hot spot in the last 14 days
  • has a fever (37.5 degrees or more)
  • has a cough, runny nose, sore throat or breathing difficulties
  • after 1 May 2020, has not had the 2020 flu vaccination (unless it is unavailable to you).

2. It is critical that visitors stay away if you’re unwell or have been in contact with someone with COVID-19. Visitors should also:

  • visit a resident in the resident’s room or outdoors
  • avoid communal spaces
  • make sure the resident has no more than two visitors at a time, including doctors
  • wash or sanitise your hands before entering and leaving the facility
  • stay 1.5 metres away from residents, staff and other visitors where possible

3. Aged care visiting and outing times are preferred between 9.00am and 5.00pm Monday to Friday and 9.00am to 1.30pm on Saturdays when we have a receptionist on site. We understand that visits and outings outside of these core hours will be necessary but ask visitors to report to reception and complete the entry screening process.

4. If you arrive for a visit outside of the core hours you will need to use the intercom to speak with one of our care staff on the floor who will let into the reception area to complete the sign in procedure. Please be patient, however, as our staff are busy looking after your loved ones and may take some time to respond to the intercom.

5. On arrival at the village we ask all visitors to report to reception for mandatory screening and sign in. This will now include the requirement to record and enter your own temperature as part of the process. During the sign in you will be prompted to confirm the floor you wish to visit, once this is done you will be provided a four (4) digit lift passcode which will allow you to access the desired aged care floor and a printed visitor pass. Please wear the visitor pass at all times for benefit or our staff. Please note the lift codes will be changed from time to time.

6. Visitors must produce valid confirmation of flu vaccination as part of the screening process. This can be kept on file after the first visit. From May 1 2020, this requirement is law in QLD and includes children.

7. At all times 1.5 metres social distancing is to be maintained. 

8. Once you have signed in and received your lift passcode, sanitise your hands thoroughly and make your way to the main lift and enter the code.

9. A maximum of four (4) people can travel in a lift at any time provided 1.5m distancing is practiced.

10. Upon arriving on the floor, all visitors are to sanitise their hands again then make their way directly to the resident’s room on the agreed path of travel. All visitors are to remain in the resident’s room.

11. If, during the visit, you wish to go outside or make an outing please use the main lift and avoid passing though ground floor common areas wherever possible. This means leaving the building via the lower ground lobby to access the Church forecourt, exiting via the main reception doors and into village green via the timber gate or via the basement car park.

12. At the end of your visit please return to reception and sign out. If you have elected to make an outing, involving taking a resident off site, we ask that before leaving the village you sign out at reception and when you return complete the sign in process again. 

For the ongoing safety of all residents, staff and visitors we insist that these protocols be followed.

Book an Online Video Chat


If you can't make it to the village, why not book in a video call with a loved one instead? This won't take place the village, and you can make this call from the comfort of home on your computer, phone or tablet. 

Click here to Book an Online Video Chat